Harshil Mathur, CoFounder and CEO of Razorpay, discusses the journey of shaping the company into one of India’s leading payment platforms in a conversation with Ishaan Mittal, Managing Director at Peak XV. Harshil highlights that org culture is dynamic and requires intentional leadership to steer it effectively.

The discussion explores scaling Razorpay, the idea that talent often outweighs CV credentials, the need to cater to various market segments, and the importance of communication during both good and tough times. This conversation took place during Surge 09 in November 2023.

00:00 Introduction
03:57 Org culture begins on Day One
06:34 Talent and vision outweigh CV credentials
11:12 Org culture evolves while its core endures
16:29 What you do with feedback defines your culture
22:34 Base your decisions on longterm goals
27:07 On balancing PMF and the company’s metrics
32:04 Building for enterprise versus midmarket clients
35:31 The case for ‘healthy friction’
38:09 Tailor communication for highs and lows
42:03 Agility & nimbleness: The key to continued growth