This talk will discuss the technical journey converting a legacy monitoring approach to true production observability for the Ingress Team in IBM Cloud. A deep dive on the necessary code and culture changes that enabled our team to observe the performance of every single function executed in production. And how these changes enabled a 90% reduction in incident volume and downtime duration. The goal of this talk is to provide insight into the challenges, pitfalls, and successes of the IBM Cloud team, and generate a discussion on what is next.



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