NetSuite: Take advantage of NetSuite’s Flexible Financing Program: https://www.netsuite.com/ICED
Ramp: Now get $250 when you join Ramp at https://ramp.com/ich
Shopify: Sign up for a $1 per month trial period at https://shopify.com/ich

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Timestamps :
00:01:19 Why is negotiation important?
00:07:06 Difference between Negotiation vs manipulation
00:09:13 Spotting honesty in negotiations
00:10:17 Learning his negotiation skills
00:14:03 Sponsor Netsuite
00:15:14 Crisis hotline experience
00:18:46 Working crisis hotline and mental health
00:20:25 Where crisis hotlines fail
00:22:30 Empathy vs compassion vs sympathy
00:28:07 Lessons on human nature
00:28:56 Do hostage takers ever get away?
00:31:18 Hostage situations in movies
00:33:32 Negotiation success story
00:33:41 Sponsor Ramp
00:41:42 Dealing with unattainable contingencies
00:47:07 Using silence in negotiations
00:52:42 Verbal fluency importance
00:54:41 Reading people in negotiations
00:55:44 Are women better at reading people?
01:03:18 Criticism of Chris Voss
01:04:25 Sponsor Shopify
01:05:27 Controlling your ego
01:07:20 Cultivating curiosity
01:09:54 Intuition when negotiating
01:15:19 Importance of appearance
01:24:32 Negotiating in relationships
01:30:38 Compromise in relationships
01:36:20 Negotiate a higher salary
01:45:54 Negotiating in parenting
01:47:01 Hostage negotiator salaries
01:47:32 Improving negotiating skills

*Some of the links and other products that appear on this video are from companies which Graham Stephan will earn an affiliate commission or referral bonus. Graham Stephan is part of an affiliate network and receives compensation for sending traffic to partner sites. The content in this video is accurate as of the posting date. Some of the offers mentioned may no longer be available.